Motor Ombudsman Consumer Rights Act 2015

£25.00 + VAT

Course Overview

This Motor Ombudsman online course helps you to fulfil your legal obligations by providing you and your staff with the knowledge and understanding required to act in compliance of the law.

The benefits of using online training in the workplace include:

  • Cost Reductions e.g. no travel fees
  • Man hour reduction (training only takes as long as the learner needs)
  • Self-printed certificate for evidence of course completion
  • Staff can start training immediately
  • Helping your business maintain a green status by reducing your carbon footprint

All of our e-learning courses are SCORM compliant, meaning it can be paused by the user and picked up at a later time. This allows freedom and flexibility to complete the course in a time that fits around demanding workloads. By allowing participants to work at their own pace you can have peace of mind knowing that everybody has received adequate information, without feeling the need to compete with their peers.

Course Features:

  • A consumer’s rights when they buy digital content or services from you.
  • The remedies available to your consumers when the goods, digital content or services you have supplied do not conform with the contract.
  • The time limits for consumers making claims against you and the limits on you restricting you liability to customers.

Course Details

Lesson Plan

  • What are Consumer Rights and why they are legal requirements
  • Understanding legal terminology
  • What are the legal obligations of your business arising from contract of sales
  • Putting the Consumer Rights Act in practice through case studies
  • The remedies available to businesses and consumer entitlement; the right to repair, the right to reject
  • The time limits for consumers making claims against you and the limits on you restricting you liability to customers.
  •  A full understanding of the new consumer landscape and the resolution procedure


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


On completion of this course you will be able to download a Motor Ombudsman and Chartered Trading Standards Institute certificate for personal development records.


Approximately 45 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

This Motor Codes course is targeted at businesses needing to train their staff in the Consumer Rights Act. However, the information is also applicable to anyone who wishes to learn how to act compliantly within the law and deal with a consumer complaint effectively.

Entry Requirements

There are no specific entry requirements for this course

Cost: £25 (not including VAT)